Responsible Gaming at f99 — Keep Yourself and Your Family Safe
Betting and casino entertainment has a healthy limit. f99 always wants every member to play with awareness and in control of their own choices.
For Ages 21 and Over Only
All casino and betting services at f99 are for adults aged 21 and over only. Minors are strictly prohibited from opening an account. If age cannot be verified during identity checks, the account will be closed.
Why Responsible Gaming Matters
Online betting and casino games are a form of entertainment for many people. But when gaming goes out of control, it can have a serious impact on personal, family, and financial life. f99 believes that genuine enjoyment is only possible when every member knows their limits and sticks to them.
Under our Terms and Conditions, every member is required to manage their account on the basis of playing responsibly. This policy is not merely a set of rules — it is a framework that keeps you and your family safe.
Before you play, ask yourself — are you playing for fun, or trying to recover losses? Playing out of fear of losing money or under stress never leads to good outcomes. At f99, you can set your own playing limits at any time and, if needed, put your account on a temporary break.
In accordance with our Privacy Policy, all your information is kept secure. If you set self-limits or request self-exclusion, that information is never shared with any third party.
If you have any questions about responsible gaming, you will find detailed answers in our FAQ section. Our support team is also available 24/7 via live chat and email to help you in Bengali.
Self-Limits and Control Tools
f99 gives you full control over your own gaming. Use the tools below to set clear boundaries for yourself.
Set a maximum deposit amount per day, week, or month. Once the limit is reached, no further deposits can be made in that period — this protects you from going beyond your budget.
Decide in advance how long you will play in one session. When the set time is up, the platform will automatically alert you and prompt you to end the session.
You can request that your account be completely suspended for a set period — from seven days up to a long-term duration. During this time, login will be entirely disabled.
Set a maximum amount for a single bet. Even if you feel the urge to place a large bet, the system will not allow the limit to be exceeded.
If you feel you need a short rest, put your account on a break for 24 hours, 48 hours, or one week. Normal activity will resume once the break is over.
To set any limit or request self-exclusion, contact f99's 24/7 live chat or email directly. You can communicate in Bengali.
Check Yourself — A Short Questionnaire
If two or more of the following questions seem to apply to you, it is a good idea to seek professional advice.
- Are you placing more and more bets to try to recover money you have lost?
- Have you decided to stop playing but failed to do so repeatedly?
- Are you hiding how much you play from family or friends?
- Do you feel restless or irritable when you cannot play?
- Do you find it hard to cut back on your betting budget to cover essential expenses?
- Do thoughts of gaming occupy your mind more than work, studies, or relationships?
Recognise the Warning Signs
Borrowing money to play, leaving important bills unpaid, or dipping into savings — these are serious warning signals.
Excessive anger, anxiety, or frustration after a loss; relief from even a small win — notice these kinds of emotional swings.
Spending less time with family and friends, avoiding social events, or hiding your behaviour from loved ones.
Staying up late to play, irregular eating or sleeping habits, difficulty concentrating on work or studies.
Get Help — You Are Not Alone
Acknowledging the problem is the first step toward a solution. The following sources of support are always available to you.
The f99 support team is available 24 hours a day, seven days a week in both Bengali and English. Contact us via live chat or email to set a deposit limit, request self-exclusion, or close your account — all information is kept confidential.
Talk openly with a trusted family member or close friend. Support from loved ones builds mental strength and helps you understand the extent of the problem.
Speak with a mental health professional or counsellor. Trained doctors and advisors are available in Bangladesh to provide mental health services — your personal information remains completely confidential.
f99's Commitment
f99 is not just an entertainment platform — it is a responsible service. To ensure the safety of every member, we carry out identity verification, age confirmation, and account monitoring.
If unusual activity is detected on an account — such as very rapid repeated deposits or unusually high losses — our team may reach out to that member. This is not a punishment; it is for your protection.
We believe that entertainment has real value only when a member plays safely and within their limits. Our goal is to ensure that your experience at f99 remains positive at all times.
To learn more about us, visit our About Us and Our Mission page. Responsible gaming policy is a core part of our values.