f99's Privacy Policy

This privacy policy applies to the use of the f99 website and its associated services. When you register, log in, or use any part of the f99 platform, you are considered to have agreed to the terms described in this policy. For full details on our general terms of service, please read the Terms and Conditions.

f99 believes you should have full control over your personal information. We therefore collect only the data necessary to provide our services, and any sharing of information with third parties is clearly stated in this policy.

1. Types of Information Collected

f99 collects the following types of information in order to operate its services:

1.1 Registration and Identity Information

When you open an account with f99, you are required to provide your full name, date of birth, mobile number, and preferred username. This information is used to verify your identity and manage your account. f99 only allows individuals aged 21 or above to open an account.

1.2 Transaction and Financial Information

During deposits and withdrawals, your mobile banking account number (bKash, Nagad, Rocket, or Upay) and transaction records are stored. We never collect your mobile banking PIN or password.

1.3 Technical and Device Information

While you use the platform, your device type, operating system, browser version, IP address, and session duration are automatically recorded. This information is used to ensure platform security and resolve technical issues.

1.4 Gaming Activity Information

Your gaming history, bet amounts, win and loss records, and logs of time spent on each game are stored. This information helps with responsible gaming monitoring and improving personalised services.

2. Purpose of Information Use

f99 uses the collected information for the following purposes:

• Creating, managing, and securing your account.
• Processing deposits and withdrawals and providing transaction details.
• Identifying and resolving technical issues on the platform.
• Preventing fraudulent activity and unauthorised access.
• Meeting applicable legal obligations.
• Analysing your preferences and usage patterns to improve service quality.
• Sending notifications about promotional offers and bonuses (subject to your consent).

f99 never sells your information to third parties for commercial advertising purposes.

3. Data Storage and Security

3.1 Storage Method

Your information is stored on SSL-encrypted servers. f99 uses industry-standard security technology in its server infrastructure and conducts regular security audits.

3.2 Data Retention Period

All relevant information is retained for as long as your account remains active. After account closure, certain information may be kept for a defined period to meet legal requirements, as determined by applicable regulations.

3.3 Staff Access

Only authorised f99 staff may access your information, and they are bound by strict confidentiality agreements. Support team members may view your account information only when necessary to provide assistance.

4. Sharing Information with Third Parties

f99 may share information with third parties in specific circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted technology partners for payment processing (bKash, Nagad, Rocket, Upay), technical support, and security verification. These partners are required to comply with f99's privacy standards.

4.2 Game Providers

To use the services of Evolution, Pragmatic Play Live, Ezugi, and other game studios, certain session-related data may be transmitted to their servers. This data does not reveal personal identity.

4.3 Legal Authorities

f99 is legally obligated to provide information to relevant authorities in accordance with applicable law or court orders. In such cases, only the specific information requested is provided.

5. Cookies and Tracking Technology

The f99 platform uses cookies and similar technologies. These come in two types:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and running necessary platform functions. Disabling them may cause the platform to not work properly.

5.2 Analytics Cookies

Analytics cookies are used to understand which parts of the platform users visit most. This information helps improve service quality. You can reject these cookies at any time through your browser settings.

6. Your Rights

Every user registered on the f99 platform has the following rights:

• Right to Know: You may request to know what information f99 holds about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your personal information be deleted, though information subject to legal obligations may be exempt.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Withdraw Consent for Notifications: Consent to receive promotional messages may be withdrawn at any time.

To exercise these rights or for any questions about your information, contact us via our 24/7 live chat or email us at: [email protected]

7. Protection of Minors

The f99 platform is for individuals aged 21 or above only. We do not knowingly collect personal information from any minor. If it comes to our attention that a minor has opened an account, that account will be closed immediately and the collected information will be deleted.

To learn more about responsible gaming practices, please read our Responsible Gaming page, which contains detailed guidelines on the protection of minors.

8. International Transfer of Data

f99 is an international online gaming platform. To provide services effectively, your information may be processed or stored on servers located in various countries. Appropriate technical and contractual safeguards are in place to protect data in any country to which it may be transferred.

9. Policy Changes

f99 reserves the right to update this privacy policy at any time based on changes to its services or legal requirements. If any significant change is made, you will be notified via your registered mobile number or through a platform notification. Continued use of the platform after any change to the policy will be taken as your acceptance of the updated policy.

To learn more about us and get an understanding of f99's goals and values, visit our About Us page.

10. Contact and Complaint Resolution

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, please contact the f99 support team:

• 24/7 Live Chat: Open the chat window directly from any page on the platform.
• Email: [email protected]

We provide support in both Bengali and English. Answers to frequently asked questions are also available in our FAQ section.